We are a small business. There is ZERO tolerance for disrespect. This is not Amazon. I will treat you exactly how you treat me. It is simple, be nice to people. We strive to offer the best and fastest customer service we are capable of. But, we are human. Mistakes get made. Don't be entitled. We are more than happy to help and resolve any issues, but not if you are disrespectful. You will be on your own.