• Returns are accepted up to 30 days AFTER date of delivery. All items AFTER 30 days are ineligible for returns/exchanges. This means, your return label must be created and in the mail within the 30 day period. There will be a 5 day grace period. (ex: if you create the label exactly 30 days after date of delivery, you still have 5 remaining days to drop it off with the post office) You will NOT be elidable for a refund if this criteria is not met. So, just because you spoke with me within the 30 day period and I said you can return, waiting a month to ship it back will void your refund.
• Painted items will only receive a 40% refund. It is your job to test fit prior to painting.
• Items must show no signs of use or installation and must be packaged just as they were shipped (ex. powder coated parts wrapped in brown paper or bubble wrap) damaged items due to negligent packaging will not be eligible for full refunds.
• Larger items: $250+, are subject to 20% restocking fee.
• ALL items cancelled within the expected lead time are subject to 20% restocking fee.
• Refunds do not include the original cost of shipping, and buyer is responsible for return label. (unless there was a mistake on our end) Exchanges will require buyer to pay for shipping for the new item.

RETURN/EXCHANGE INSTRUCTIONS:

Ship all returns to:

JC Customs

309 Dynamite Rd, Tamassee SC, 29686

YOU MUST include all of the following on a note somewhere inside the box. If all info is not provided this will dramatically delay your exchange/refund. You will also be subject to a 20% inconvenience fee.

• Name
• Order number
• Contact number
• Contact email
• The reason you are returning/exchanging.
• If you are exchanging, what are we exchanging for.
• If additional payment is required, a screenshot or receipt of this payment.
• If you wish to exchange, and an additional shipping payment is required. Please go here, and add this to your cart and check out. This will cover the cost of shipping the exchanged product back to you. BE SURE to include a copy of this receipt inside the box so we know you have paid. 

DAMAGES AND ISSUES:

We are human like the rest of you. Mistakes get made. If you recieved an incorrect part, or are missing parts please reach out through the CONTACT US page to get it resolved.

For damaged or incorrect parts please be prepared to provide pictures.

REFUNDS:

You will receive an email notification once we have started the return. Returns will go to your original payment method. Please allow 10 business days for this to go through. It may take some time before your bank post it back to your account.