Return & Exchange Policy

Returns are accepted within 30 days of the delivery date. To be eligible, the return label must be created and the item shipped within this 30-day period.

A 5-day grace period is provided for drop-off once the return label is created.
Example: If a return label is created on day 30 after delivery, you have 5 additional days to drop the package off with the carrier.

Returns shipped outside these timeframes are not eligible for a refund, even if prior approval was given.

Condition Requirements

• Items must be unused, uninstalled, and in original packaging.
• Packaging must match how the item was originally shipped (e.g., powder-coated parts wrapped in brown paper or bubble wrap).
• Items damaged due to improper or negligent packaging are not eligible for a full refund.

Painted Items

• Painted items are eligible for a 40% refund only.
• Customers are responsible for test fitting items prior to painting.

Restocking Fees

• Items priced $250 or more are subject to a 20% restocking fee.
• All order cancellations made within the expected lead time are subject to a 20% restocking fee.

Shipping & Refunds

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping unless the return is due to an error on our part.
• Exchanges require the customer to pay shipping costs for the replacement item.

RETURN/EXCHANGE INSTRUCTIONS:

Email info@jccustomsmetalfab.com to start your return process 

DAMAGES AND ISSUES:

We are human like the rest of you. Mistakes get made. If you recieved an incorrect part, or are missing parts please email info@jccustomsmetalfab.com to get it resolved.

For damaged or incorrect parts please be prepared to provide pictures.

REFUNDS:

You will receive an email notification once we have started the return. Returns will go to your original payment method. Please allow 10 business days for this to go through. It may take some time before your bank post it back to your account.